ProtonVPN cancel subscription

How to cancel your Proton VPN subscription

If you want to cancel, start by logging into your Proton account and navigating to the subscription area. The steps are typically as follows:

• Sign in at account.protonvpn.com or through the Proton VPN app.
• Open the sidebar (or Settings) and go to Subscription.
• Scroll to Cancel subscription and click Continue.
• Confirm by selecting Cancel subscription and reviewing the cancellation terms.

What happens next

• Proton VPN will stop your auto-renewal at the end of the current billing period.
• Your subscription will continue until the end of that period. You won’t be billed again after it ends.
• If you’re on a multi-month plan, you’ll still have access for the remainder of your prepaid term.

Important notes

• If you cancel, you may still have access until the end of the current billing cycle, depending on how Proton’s billing terms are applied to your specific plan.
• You should check whether you’re eligible for any refunds (see Refunds and Money-Back Guarantee below).

Refund policy and money-back guarantee

Proton VPN’s pricing page indicates that there is a money-back guarantee for all subscriptions if requested within the first 30 days. This is a common policy in Proton’s subscriptions:

• If you request a refund within 30 days of purchase, you may be eligible.
• The refund is generally processed through the original payment method, but you should confirm if any exceptions apply.
• The refund policy tends to be straightforward for new sign-ups. For renewals or special promotions, terms may vary.

Context on refunds ProtonVPN cancel auto renewal

• The 30-day window is typically counted from the subscription start date, not from the calendar date.
• If you cancel after 30 days, refunds are less likely under the standard policy, but you still won’t be billed beyond the current period unless renewal occurred.
• If you’re unsure whether your purchase qualifies, contact Proton VPN support and reference your order number and account email.

What happens to credits and gift cards after cancellation

Proton uses digital credits and gift cards that can be used toward a subscription. The interaction between cancellation and credits depends on how the credits were applied:

• If credits are added to your account and you cancel, those credits generally apply to the remaining time on your current subscription period.
• If you switch to Proton Free, the current period ends as scheduled, and any unused paid time typically does not convert into a cash refund, unless explicitly stated by Proton’s policy.
• Gift cards and credits are intended to cover future charges. After cancellation, they may not apply to any new purchases unless you re-subscribe.

Practical tips

• Review any prorations or refunds related to credits during the cancellation window. Proton’s support article on VPN credit proration can provide specifics if your scenario involves partial period usage.
• If you want to preserve credits for later use, you might choose to pause auto-renewal instead of canceling, if that option is available and aligned with your needs.
• Always keep a record of your credits balance and expiration dates to avoid losing value.

Managing your subscription: common paths beyond cancellation

Cancellation is not your only option if you’re rethinking Proton VPN. Depending on your needs, you might consider: NordVPN plus: what it is, how it compares, and is it right for you

• Downgrading from Plus to Free: This typically transfers your account to the free tier, with the implication that premium features are no longer active.
• Downgrading or pausing auto-renewal: Some users prefer to disable automatic renewals to avoid future charges while maintaining access during the current period.
• Subscribing again later: If your needs change, you can reactivate Proton VPN and re-subscribe at any time, potentially with different plans or a promotional rate.

Navigation tips

• In the Proton VPN app, go to Settings → All settings → Subscription to access cancellation or downgrading options.
• On the web, you’ll find the Subscription section in your account or settings area, where you can Manage or Cancel.

Pricing, credits, and refunds in a quick overview

Here’s a concise reference to how pricing, credits, and refunds interact with cancellation:

• Pricing: Proton VPN offers monthly, yearly, and other longer-term subscriptions with automatic renewal unless canceled.
• Money-back guarantee: 30-day window for refunds on subscriptions.
• Credits: Digital vouchers can be used toward a Proton subscription. When canceling, consider how credits are applied to the remaining term.
• Gift cards: Gift cards are another way to fund a subscription. Their behavior on cancellation generally aligns with standard credit handling, but verify if any closing-period constraints exist.

Table: quick comparison of cancellation outcomes NordVPN discount: how to get the best price on NordVPN today

Note: Always verify the exact terms in Proton VPN’s official support articles or contact support for case-specific guidance. Terms can vary by region and plan type, and there are occasional updates to policies.

Frequently asked questions

Q: How do I cancel my Proton VPN subscription? A: Log in to your account, go to Subscription, click Cancel subscription, and follow prompts to confirm. You’ll be guided through the cancellation terms.

Q: How do I disable auto-renew on Proton VPN? A: The activation path is usually found under Subscription settings. Look for an auto-renew toggle or the option to Cancel subscription, which often disables renewal and ends access at the end of the current period.

Q: Can I cancel and get a refund after more than 30 days? A: The standard policy is a 30-day money-back guarantee. After that window, refunds are not typically available, but if you have a special circumstance, contact support to review.

Q: Do credits expire if I cancel? A: This depends on Proton’s policy for credits and prorated refunds. Check the current support article or contact support for specifics about prorations and credits after cancellation. Nord VPN account

Step-by-step recap

To cancel Proton VPN and understand the consequences, here’s a quick checklist:

• Sign in to your Proton account and open Subscription.
• Click Cancel subscription and confirm.
• Review the cancellation terms and note whether you’re within the 30-day refund window.
• If you’re using credits or gift cards, note how they apply to the remaining term.
• Accept that access ends at the end of the current billing period, and auto-renew is disabled for future charges.
• If you want a refund, submit a refund request within 30 days of purchase.

Final recommendation

If your goal is to stop charges while preserving access for as long as your current term lasts, canceling after you’ve confirmed you’re within your current billing period and your policy allows a refund can be a sensible approach. If you’re uncertain about refunds, reach out to Proton VPN support and reference your order number and account email to confirm eligibility and the exact handling of credits and prorations. If you simply want to try a different plan later, consider downgrading to Free or pausing auto-renewal to avoid losing access to existing features unintentionally. Always review Proton’s official support articles for the most up-to-date terms, as the exact wording and options can evolve.